If there is one thing we’ve learned over the last few years, it’s the importance of a tight feedback loop. When COVID case counts and FDA guidance changed nearly on a daily basis, leaders had to react quickly. Return to office plans were made and then scrapped, revisited and revised. Moving slowly was not an option.

Recognizing the lasting impacts of the pandemic on the world of work, culture-focused organizations took this iterative framework to a new level, integrating flexibility on a structural level and incorporating the feedback loop into their culture.

They understand that true leadership means listening and then leading with empathy.

But benefits, office amenities, and flexible work arrangements can be expensive. Is leading with empathy the future or a passing fad driven by the low unemployment rate?

Cleverbridge CEO Wendi Sturgis and Quantum Metric Founder and CEO Mario Ciabarra discuss their approaches to empathy-driven leadership.